Our policy lasts 30 business days (this excludes weekends and public holidays). If 30 business days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (Shrink wrap intact), not damaged and unused. We do require proof of this beforehand, so please take a photograph of the condition your product has been delivered in. If the product is faulty or you are having technical issues please contact our customer service desk at firstname.lastname@example.org for further assistance as we will arrange an exchange
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please contact us first to process your return as we will assess your situation and then arrange for either a refund or exchange. If we require the product to be returned we will arrange a courier bag to be sent to your address. The cost of shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed (minus any shipping costs), and a credit will automatically be applied to your credit card or original method of payment within 4 business days (this excludes weekends and public holidays). If your refund has been confirmed as approved and has been more than this timeframe. Then please ensure you have done the following prior to contacting us;
- Contact your credit card company (or where you have made the original payment from), it may take some time before your refund is officially posted and may be pending with them.
- Next contact your bank directly. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com confirming you have attempted the above and attach your communication confirming so.
We only exchange (replace) items if they are defective or damaged (faulty). If you need to exchange it for the same item, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Please refer to the returns and refunds section for further information.
Refer to Shipping policy for further information. To return your product, please refer to the returns section.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Our standard processing time is 3-4 business days once we receive your request (this excludes weekends and public holidays). This is in addition to the time it takes to ship your product. Please refer to our shipping policy for further information.